Business Process Automation · AI · Integrations
The work you do by hand
should be doing itself.
I automate business processes end to end. That can be one form filling your CRM — or a system that runs orders, invoices, supplier files, reports and AI agents across a dozen services, with error handling so it doesn’t quietly break at 2am.
If it’s repeatable, it can run itself — however complicated it looks right now.
Built with tools you already use
What I do
Organised by the job to be done — not by the tool
You don’t need to know what a “scenario in Make” is. You need to know which part of your week stops being manual.
Complex processes & custom integrations
The hard ones. Multi-step processes with branching logic, data that has to be parsed and matched, services with no ready-made connector, and error handling so a failure gets retried and reported instead of silently losing an order.
Lead capture & processing
Every enquiry from every channel lands in one place, classified and assigned — nothing left sitting in a DM.
CRM & sales
Set up or cleaned up, with pipelines that match how you actually sell.
E-commerce operations
Orders, stock, invoices, shipping and post-purchase — one trigger, everything follows.
Reports & dashboards
Numbers pulled from ad accounts, CRM and sheets, assembled and delivered on schedule.
AI assistants & agents
Bots that answer clients, and agents that read, decide and act inside your process.
Business websites
Need the site too? Built fast and wired into your CRM from day one.
The difference
Same business, two different weeks
Nothing here is exotic. It’s the ordinary work that quietly eats a small team’s time.
Everything waits for a person
- Leads retyped from a form into a spreadsheet, then into the CRM
- Supplier files opened one by one and copied across by hand
- Follow-ups that happen only if someone remembers
- Monday mornings spent rebuilding the same report
- When something breaks, you find out from an angry client
Everything runs, you review
- Every lead lands in the CRM the second it arrives, tagged and sourced
- Files parsed and matched automatically, whatever format they come in
- Follow-ups fire on schedule whether anyone remembers or not
- Reports built and delivered before you sit down
- When something breaks, it retries — and tells you exactly what failed
What’s possible
A few processes I’ve automated
Different industries, same principle: something happens, and the rest follows without a person in the middle.
Payment → invoice → stock
Ad accounts → one dashboard
Booking → reminder → review
DM or form → CRM, nothing lost
Application → screening → interview
Course paid → access → welcome series
Supplier files → catalogue & prices
When something fails, it recovers
How far it goes
From one small scenario to a system that runs the business
Most people start at level one. The value compounds as the levels connect to each other.
One scenario
A single trigger connecting two services. A form that fills your CRM, an order that creates an invoice. Usually live within days.
A connected process
Five to fifteen steps with conditions and branches — different paths for different customers, priorities, amounts or sources. One process, properly mapped.
A system you can rely on
Several processes sharing one source of truth, with data parsing, duplicate checks, retries, logging and alerts. Built so that when something fails, it recovers and tells you — instead of losing an order quietly.
Custom & AI-driven
The heavy end: services with no ready connector wired up through their API, AI agents that read documents and decide what happens next, high-volume data handling, and internal tools built around your specific process.
How we work
You see it working before you commit
Four steps, fixed scope, no open-ended hourly billing.
Free audit of your processes
We walk through how your business actually works day to day, and I map every repeated manual step. You get an honest read on what’s worth automating and what isn’t.
A plan, in order of payback
A short written plan: what gets built, in what order, what it costs and how long it takes. Biggest time saving first, so the project pays for itself early.
Prototype in days, not months
You see the first working version quickly, running on real data. We adjust it while it’s cheap to change, before anything touches your clients.
Launch, handover, support
A walkthrough in plain language plus documentation. Then monitoring and fixes — because tools change and systems need adjusting as the business grows.
Who I work with
Different businesses, the same lost hours
Small business
“No enquiry gets lost in the DMs again”You answer Instagram yourself, keep clients in a spreadsheet, and occasionally lose an enquiry you never saw.
02Agencies & freelancers
“One dashboard instead of five tabs every evening”Many clients, each with their own report, and metrics collected by hand from every ad account.
03E-commerce
“From payment to invoice without a single click”Orders, stock, invoices and customer messages all live in separate places and get moved between them manually.
04Clinics, lawyers, consultants
“The client books once — and nothing is forgotten after that”Bookings, reminders and payments depend on someone picking up the phone and remembering to follow through.
How we can work together
Three ways in
Fixed scope rather than an hourly rate, so you know what you’re agreeing to before we start.
Start
One automation, one problem solved
- A single scenario — e.g. enquiry → CRM → notification
- Up to two services connected
- Setup, testing and handover
- 7 days of support after launch
Growth
A whole process, end to end
- Three to five connected scenarios
- CRM or database as the single source of truth
- Error handling, retries and failure alerts
- 30 days of support plus one round of changes
Ecosystem
Ongoing, across the whole business
- Full audit of every manual process you run
- A quarterly automation roadmap
- Priority support each month
- AI agents and custom integrations as needed
Let’s find out what you can stop doing manually
Book a free call. I’ll go through how you work now and map what can be automated — including the processes you assume are too complicated to touch.